My technician is Stephannie Clayton and I have never had any complaints. Very professional and has always addressed any problems I have had and is ver...read moreMy technician is Stephannie Clayton and I have never had any complaints. Very professional and has always addressed any problems I have had and is very helpful. Wouldn't want anyone else as a technician. I am however not happy about all this automated services where you cant even call locally and speak to anyone. You have to call some call center.hide